Thursday, January 12, 2012

Service with a Smile Hides Misery of Staff Left Feeling 'Exhausted and Cynical' | Mail Online

Service with a smile hides misery of staff left feeling 'exhausted and cynical' Mail Online



It may boost your day to have a friendly waitress serving you coffee first
thing in the morning. But new research has revealed service with a smile comes
at an emotional cost for the server.The American-inspired dictate of always
appearing friendly and cheerful with customers can leave staff feeling
emotionally exhausted and cynical.